| Frequently
asked questions and answers |
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| 1. Why should I use your program instead of eBay web site to
manage my eBay business? |
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eStoreComplete can fully manage your eBay business in your local machine with
following features available only from eStoreComplete:
- Support employee accounts which you can set permitted actions and check access records;
- Free showcase to present all of eBay listings in slide show;
- Have your own local database for products, listings, orders, messages, and users.
- Have more choices like your own web store to sell (even you don't want to do it
now, you should still keep the option available for future);
- Create listings locally and then submit in batch mode;
- Select/manage all types of pictures in one place: local machine pictures, your own
host site pictures, eBay Picture Manager pictures; eStoreComplete even has a utility
program for you to easily retract pictures from any web site which has your pictures
hosted.
- Manage and keep track of inventory easily even when you sell in multiple channels;
- Manage purchase orders, customer returns;
- View your full business report quickly and easily;
- No network traffic issue, much faster and more interactive.
Plus, here are the things eStoreComplete does in a better way:
- eStoreComplete separates your product information from eBay listing settings
so that the information can be reused in multiple listings or even other sales channels;
- You can create default payment option, shipping methods, shipping options to apply
to all products or listings so that you don't have to enter everytime and
you can make change to all easily;
- You can easily create new listings by searching existing listings locally then copying all of them;
- You can save listings as templates and then use them for new listings;
- You can assign a template as default to use for all new listings automatically;
- You can view/select eBay categories or create your own eBay store categories in
a better interface which is similar to manage directory in your local machine;
- You can use the product description template to easily set display format and automatically
insert product information you have entered.
- You can select from previously entered data instead of manully enter every time;
- eStoreComplete has truly WHAT YOU SEE IS WHAT YOU GET web editor for your product
description and eBay store web page; you can preview your listing description with
eBay designer and your eBay store page locally;
- eStoreComplete can first verify your listings locally then send to eBay to verify and
check fees before you list to eBay.
- You can manage all of eBay messages in the same user interface which is similar
to regular email program.
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| 2. Can I have multiple accounts? Can I install the program in multiple machines? |
Yes, you can manage multiple eBay accounts using eStoreComplete, and eStoreComplete
also allows you to create multiple employee accounts and install
the program over multiple machines.
You can set permission to the employee account
to restrict what the account can do using the program; you can also check the employee
account login/logout records. With installation over multiple machines, the business
database can be shared and the employee accounts you create can work parallelly. |
| 3. Where do you save my business data? What information will eStoreComplete
keep? |
All of your business data will be saved in the database in your local machine; eStoreComplete
program accesses the data from your local database then communicates with eBay or
PayPal server directly from your local machine, your business data will never be
passed to eStoreComplete server or third party.
eStoreComplete only keeps your eStoreComplete account information in its server;
this includes your eStoreComplete account ID/password, the program information like
the version you are using, etc. If you select the option, your public business information
(name, address, phone, etc) can be saved to eStoreComplete server for listing in
eStoreComplete business directory.
Following information will never be passed or saved to eStoreComplete server
or third party:
- Your eBay account password or PayPal account informaion will never be passed/saved
to eStoreComplete server or third party.
- Your eBay listings, orders, messages, account settings, and information of your
customers will never be passed/saved to eStoreComplete server or third party.
- Your employee account information will never be passed/saved to eStoreComplete server
or third party; eStoreComplete server only saves the license information you acquired
for the employee accounts, but the licenses are not associated with your employee
account information in eStoreComplete server (you assign the license to your employee
account in your loca machine, the assignment will not be passed to eStoreComplete
server).
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| 4. What kind of support do you have for the free eBay seller version? |
| Currently you may submit support request by email or by the web support form.
Inside the eStoreComplete program, there are two message types/templates in the Mail
Manager you can use to report issues or ask questions. |
| 5. How will I upgrade to your other versions when they are ready? |
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You will receive notice when other versions are ready, then you can upgrade your
account type within eStoreComplete program. The program will automatically download
new versions or enable new features after you upgrade your account type.
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| 6. How does eStoreComplete manage my eBay selling with my eBay account? |
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eStoreComplete program has been certified by eBay and we use the eBay program interface (API) to connect to
eBay web site. Before we can connect to eBay, you need to authorize the
eStoreComplete program to access your eBay account. Then eStoreComplete program
will do all communication with eBay in your local machine except when you
subscribe to the instant eBay message/order notice service which eStoreComplete
has to listen on the server then pass the information to your local machine.
All of your eBay business data will be saved in your local machine only, and
the data are protected by our unique security technology which allows only
those who know you eStoreComplete ID/password to get access in your local
machine.
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| 7. How long can I use the program for free? Is there any hidden charge? |
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eStoreComplete eBay version is completely free now and we don't charge you any fee.
There will be monthly fee for other versions, the price detail will be available
when the versions are released. |
